THANKS in advance for response I have an issue with a dealership where I bought my sandero stepway 2018 from brand new. It's still under warranty and has all sorts of problems they can't even diagnose it as it is now overheating in the first 6 months it

Good morning my name is Glory Masondo i live in rural Mapumulo Stanger area. I bought a brand new car from Balito CHM in 2018 model of same year but the car is underperforming. here is a letter I wrote them this morning please help me. Dear Sir

As I was driving along R74 to Mapumulo I stopped for roadworks that was taking place there there. I switched off the engine as it was taking long to wait. By the time the road reopened the car wouldn't start until I called for roadside assistance. My life was put at risk because of a compromising position that could have caused an accident. The car was towed to Balito dealership . They worked on it for 3 full weeks and I had to use public transport. I visited them on several occasions pleading for a courtesy vehicle which never materialised. When I eventually picked up the car on 28 August, it had fresh scratches on the body of which I alerted the manager. The report says there is no charge for stripping the dashboard because the findings of the mechanic are inconclusive, see attachment. 7 days later I got stuck on the R74 highway again. They sent a mechanic to give me roadside assistance. He used boosting cables to start the car but said I should go have battery checked, of which they said it has no problem. Furthermore he said I must book the car in for further checkup as it blows the battery itself. That was the last straw! .It no longer serves my purpose to drive vehicle that can stop without warning and never restart again and can cause an accident in which case my life is at a huge risk. I have had enough drama surrounding the car, it is dysfunctional and has no proper diagnosis. It is a constant struggle and source of humiliation in which case I need a replacement car from now going forward. I put all my life's savings and every effort for the monthly instalment and I still look for lifts and taxis in the middle of a pandemic at my age!!! Take it back and give me a reliable dependable vehicle that wil not cause me shame stress and anxiety. No car which is serviced every 15000 km should stop on the road without warning at random and for no apparent reason unless involved in an accident!!!! This car has neither durability longevity or future. My sister drives a 17year old car that is very reliable to take us all over the country. I also have a history of used cars which were more useful in terms of performance and longevity. What a disappointing new buy!!! I'm thinking, can I even drive it to Gauteng for my 60th birthday ? Too risky. What kind of vehicle cannot be trusted to do even local trips without phoning the mechanic or road assist...Who deserves to pay car instalment and continue to walk hike for lifts and struggle? I propose that you look into the matter and respond appropriately and speedily.

The matter has reached nightmarish proportions because of these recurring incidents thinking how I risk my life each time I drive it. The car is a source of embarrassment humiliation derision redicule and scorn from friends and enemies alike. My reputation and credibility have both suffered greatly.

Let us settle without involving media. Read previous emails. Respond, call me

Kindest Regards

Yours sincerely Ms KG Masondo

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