Still no resolution to bad attitude and bad service

I wrote a review last week about how Nissan Ballito would not respond to our requests to check battery warrantee. Debvashnee did not respond to my colleague, then I dealt with Daryn, and he was rude and unhelpful, then I dealt with Clyde from Durban Nissan and he was unhelpful. My Australian colleague finally got them to tow the car, and now they want to charge is R25,000 for a new key set as the two fob keys don't work, and they claim we must have fiddled with it or someone else have. Another consequence was that our little NGO had to rent a 4x4 vehicle for the week that we needed to travel - which was 2 weeks after we had notified them of the problem initially. My question. Can I please get a report to show that when Nissan took the car (we baught it second had from them) that they actually checked the fob keys and that they did in fact work. And can we actually get them to care? Note to self - trade the car in a run!