PATHETIC SERVICE

I am appalled by this vehicle we purchased from your dealership in 2015.

We have complained about a noise on the front drivers side two months after purchase. The chassis warning light keeps giving a warning , I did complain at the first service in August 2016.

The vehicle has been booked a countless times for the same faults . In September 2017 the oil consumption was excessively high and here to the vehicle was brought in. Here again we were advised the software was faulty and need to be updated. My vehicle was booked in only to be told nothing was done as the laptop is not working. Again I am inconvenienced without a vehicle.

Eventually the vehicle was booked in for three days as there was a noise from the engine while driving . I was advised it’s the timing chain. I have made numerous calls to CMH Ballito service department regarding the humming sound from the front wheel and still no one can help.

To be inconvenienced again I had a breakdown . My vehicle chassis warning light came on again and its was in limbo , won't move more than 40km and eventually just switched off. Vehicle has been with Nissan a day now and no one can give me proper feedback The attitude of your service manager Dave is more than appalling.

The service at CMH Ballito leaves much to be spoken about. As a client who has been inconvenienced by your dealership on numerous occasions I would expect a courtesy vehicle. But here too no one is prepared to assist. I am no sitting with no vehicle , no feedback as "YOUR SERVICE DEPARTMENT IS TOO BUSY WITH OTHER VEHICLES" as per DAVE.

After ranting and raving i was given a courtesy vehicle that cannot accommodate more than two going up my driveway. Its been a week to date and still no one can find a fault on the vehicle. No feedback from dealership unless I physically go there or call them. the service managers attitide is disgusting. as for the dealer principal he just hides behind closed doors

I will never again deal with Nissan . This is not the first problem we had, (1. previously our trade in vehicle was sold with registration plates and we had to wait a whole year before that was resolved due to etoll billings being sent to us. 2. trade in was offered and then we were asked to pay which we refused for the chipped glass ,although the vehicle was assessed with the chipped glass )

Please can someone assist me urgently .

The sad part of this is no one from management is willing to assist .