LESS THAN PREMIUM DEALERSHIP AND SERVICE (CMH Nissan Ballito)

<p>Recently purchased a car from CMH Nissan Ballito and I now believe that it was the biggest mistake ever. I purchased a second hand vehicle and on the day of picking it up instead of being excited I was extremely disappointed. When I spoke to the salesperson I told him that I was in no rush to take the vehicle on the day and they should do a proper job with the cleaning, polishing etc., with that being said, he told me that I can fetch the vehicle the next day. Upon the arrival of the big day I received a vehicle that was not cleaned properly, washed correctly, polished in sections and had been touched up with the incorrect paint which was still wet when I picked it up(It was stated by the sales person that it was the incorrect paint). I was told that I could bring the vehicle back and everything would be sorted out and that the paint needed to sort out the touch-ups would take only one day for them to get.</p> <p> </p> <p>It was very clear to the dealership that I wanted the vehicle and had even placed a deposit until the EFT cleared, and I don’t understand why they would not start doing up the car in advance and not on the day that I was picking it up.</p> <p> </p> <p>The following has made me very unhappy:</p> <p>1.) It has been three/four weeks and nothing has been done.</p> <p>2.) I have to chase after the dealership, calling to find out information.</p> <p>3.) The receptionist does not pass on messages to whomever you are wanting to speak to.</p> <p>4.) A fee of R3950 is paid for service and delivery which the sales person told me was for the washing, polishing and service fee. (Which I cannot see why or for what I paid that amount for)</p> <p>5.) I had to wait a very long time to get the Log book and number plates which I asked to receive at a closer dealership and all I have received is an emailed picture.</p> <p>6.) They have claimed that the car was cleaned and washed but upon inspection there were papers in the car, shopping packets and things like the sun-visor and dashboard that were extremely dirty.</p> <p>7.) It was said that the car was polished but in sections, I believe that the whole car should have been polished and even if they polished in sections there where places that needed to be polished and were not.</p> <p>8.) If they knew the paint was incorrect they should have not put it on the first place, it looked like they had used a quick-dry correction pen on my vehicle.</p> <p>9.) Things that should have been disclosed were not that should have been.</p> <p>10.) I am a student and was assured that they were more than happy to accomidate me within my timetable which is just another promise that has not been fufiled.</p> <p>11.) On the few occasions of them contacting me there is never a follow up call to confirm plans to deal with the vehicle.</p> <p> </p> <p>Due to the dealerships actions I am inconvenienced having to bring the vehicle back to them, which is a distance from home (68km round trip) at my own cost. I am aware that the vehicle is pre-owned as I have previously purchased a used vehicle this year, making me well aware of the condition and service that I should have received.</p> <p> </p> <p>** Only getting a one star review because I have to selece a star if it was my choice they should get what they deserve which is nothing.</p>