1 reviews | Active since Sept 2015
DISGUSTING SERVICE
Buying a vehicle from CMH Ballito was at first a very pleasant experience until delivery of the vehicle. Everything went downhill from there.
I purchased a 2015 Renault Captur 1.2T 88KW and took delivery of the vehicle on 23 February 2022. The weekend of the 11th of March I drove to Johannesburg. On my journey to Johannesburg and back to Richards Bay I heard a noise from the engine and gearbox.
When we contacted CMH Ballito we were informed to contact the warranty and submit a claim. I contacted the warranty and I was advised that I must book the vehicle at an RMI Approved workshop. I made an appointment with a reputable mechanical workshop in Richards Bay and booked the vehicle.
It was found that the repairs to the gearbox exceeded R60 000.00 as well as the other repairs to the engine totalling to almost R30 000.00 which included the oil pump, timing chain etc. The warranty now only covers R8000.00 of the damages. There is a excess of +- R82 000.00
CMH Ballito was contacted and informed accordingly. They requested all reports, photos and quotations which were sent to them.
It has been a month without a vehicle which I am paying for and to top that I have to rent an alternative vehicle which I need to pay for daily. The salesman advised me that first his superiors had tested positive for Covid and today they are closed due to flooding.
Where do we stand as customers???? No vehicle and extra expenses to rent a vehicle
DISAPPOINTED is not the word. We are furious
We were told "You are buying a vehicle at a reputable company" but if this is how a "reputable" company handles a situation and client service I will NEVER purchase a vehicle from them again.
Just to update everyone on my situation with CMH Ballito.
They came to collect my vehicle last Friday at the workshop where it was booked in Richards Bay.
It has been there since last Friday and until today we cannot get clear answers or feedback on what the problem is with the vehicle and if it is going to be attended to.
Everytime we call them for answers or feedback we get the run around by transferring our call from person to person and holding on for a very long time. All that we get is that they are backlogged due to the floods etc.
We have been without a vehicle for more than a month which I am paying for.
They do not have courtesy vehicles available and I am still waiting for a call from the sales manager and dealer principal.
No efforts on keeping their customers happy.
Just to update everyone on my situation with CMH Ballito.
They came to collect my vehicle last Friday at the workshop where it was booked in Richards Bay.
It has been there since last Friday and until today we cannot get clear answers or feedback on what the problem is with the vehicle and if it is going to be attended to.
Everytime we call them for answers or feedback we get the run around by transferring our call from person to person and holding on for a very long time. All that we get is that they are backlogged due to the floods etc.
We have been without a vehicle for more than a month which I am paying for.
They do not have courtesy vehicles available and I am still waiting for a call from the sales manager and dealer principal.
No efforts on keeping their customers happy.