Disappointing service

I recently had my Mitsubishi Triton taken in for a 10 000km service a the above branch. The gentleman I was in contact with Bongani was extremely pleasant and willing to assist with my questions. Anyway with the service I requested a check on the tailgate lock that was fitted in December that was now not working. Took the vehicle in,inspection done and a scratch on my tailgate only. Later in the day I got a call to say they noticed a stonechip on my windscreen and wanted to know if they could have that repaired at an additional cost,I declined as I have comprehensive insurance and would not have needed to pay for that.

So I get to the dealership to collect my vehicle,very pleasant Bongani is there to assist. I go to the vehicle and have a look around trying to find the stonechip.Found the very tiny chip but to my amazement there is a deep scratch on my windscreen in the same vicinity. I queried why I wasn't notified of this and nothing was noted on the precheck. Bongani tried to get a hold of the "outsourced"person for the report and details but to no avail. The manager was also not available as he had left early. Took my vehicle and left,not very impressed as n one was available to give me an answer. Bongani called me on Monday to check if I had received feedback,advised nothing. Mark then called me after that to say that the people involved were off sick and he was unable to get any details. It's amazing that in this day and age information is not recorded on a central database so others can follow.So I guess if that technician has resigned I will never ever get to know what really happened.

So I was told I would get feedback regarding the claim for the tailgate -takes 2 days but still a week later and nothing. Still no feedback regarding the scratch on my windscreen.

I wonder if this had been you with your vehicle,would you have just accepted quietly and walked away.

Extremely disappointed and I had told them of my bad experience at the original delaership I purchased my vehicle from. Won't be going back there again as this shows total disregard and lack of respect.