Somebody needs to be held accountable.

I am writing this formal complaint on behalf of my mother Thobie Masuku who has experienced the most horrific service at ford and ford credit. My mother is currently being affected financially by the negligence that ford finance and their finance and insurance team have done. They are placing people under financial duress which is *******!! We have been pleading them to pay the an amount that is showing on my mother credit record that she is owing ABSA for two cars but infact it is only one. She is not responsible for their mistake but we having been begging them since November 2025!! This is affecting her financially and if we could get the cops included we would!! She is sick and tired of going to waste her time at their branches. Resolve this ASAP.