Oct '25 - Sep '26
Frequently Asked Questions About CMH Kempster Ford Umhlanga
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Hellopeter has tracked CMH Kempster Ford Umhlanga across 41 reviews. CMH Kempster Ford Umhlanga hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used CMH Kempster Ford Umhlanga? Write a review to help others decide.
Recent reviews (3)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
Somebody needs to be held accountable.
I am writing this formal complaint on behalf of my mother Thobie Masuku who has experienced the most horrific service at ford and ford credit. My mother is currently being affected financially by the negligence that ford finance and their finance and insurance team have done. They are placing people under financial duress which is *******!! We have been pleading them to pay the an amount that is showing on my mother credit record that she is owing ABSA for two cars but infact it is only one. She is not responsible for their mistake but we having been begging them since November 2025!! This is affecting her financially and if we could get the cops included we would!! She is sick and tired of going to waste her time at their branches. Resolve this ASAP.
1 reviews | Active since Jan 2026
Somebody needs to be held accountable.
I am writing this formal complaint on behalf of my mother Thobie Masuku who has experienced the most horrific service at ford and ford credit. My mother is currently being affected financially by the negligence that ford finance and their finance and insurance team have done. They are placing people under financial duress which is *******!! We have been pleading them to pay the an amount that is showing on my mother credit record that she is owing ABSA for two cars but infact it is only one. She is not responsible for their mistake but we having been begging them since November 2025!! This is affecting her financially and if we could get the cops included we would!! She is sick and tired of going to waste her time at their branches. Resolve this ASAP.
1 reviews | Active since Feb 2021
Kempster Ford - Cornubia
🌟 KEMPSTER FORD CORNUBIA – OUTSTANDING SERVICE! 🌟 After a month of visiting countless dealerships and test-driving multiple cars, I finally found the one that truly stands out. The team at Kempster Ford Cornubia – Wayne Mayberry (Dealer Principal), Charity, Alice, Don, and Zaid – were exceptional from start to finish. No long stories. No hidden costs. Just honest service, real professionalism, and vehicles readily available for immediate delivery. I started my finance application and within 24 hours, I drove home in my brand-new Ford Ranger Wildtrak. That’s the level of efficiency and teamwork you don’t find often. I personally recommend this dealership to everyone looking to purchase a car. They have truly earned my respect and a full 10/10 rating. Well done to an incredible team! 🚙💙🔥 #KempsterFordCornubia #FordRangerWildtrak #CustomerServiceExcellence #10OutOf10 #HighlyRecommended #DurbanDealers #HonestService
1 reviews | Active since Feb 2021
Kempster Ford - Cornubia
🌟 KEMPSTER FORD CORNUBIA – OUTSTANDING SERVICE! 🌟 After a month of visiting countless dealerships and test-driving multiple cars, I finally found the one that truly stands out. The team at Kempster Ford Cornubia – Wayne Mayberry (Dealer Principal), Charity, Alice, Don, and Zaid – were exceptional from start to finish. No long stories. No hidden costs. Just honest service, real professionalism, and vehicles readily available for immediate delivery. I started my finance application and within 24 hours, I drove home in my brand-new Ford Ranger Wildtrak. That’s the level of efficiency and teamwork you don’t find often. I personally recommend this dealership to everyone looking to purchase a car. They have truly earned my respect and a full 10/10 rating. Well done to an incredible team! 🚙💙🔥 #KempsterFordCornubia #FordRangerWildtrak #CustomerServiceExcellence #10OutOf10 #HighlyRecommended #DurbanDealers #HonestService
1 reviews | Active since Dec 2018
TERRIBLE SERVICE FROM WORKSHOP AT FORD CMH UMHLANGA
Dear Ford Customer Service, I am writing to formally raise a concern regarding a recent service experience with my Ford EcoSport, which resulted in a costly and inconvenient misdiagnosis. I brought my vehicle in for its annual service, during which the check engine light was also reported. As part of the service, your technicians diagnosed the issue as a faulty catalytic converter and recommended it be replaced. However, immediately after collecting the vehicle from your service center, I noticed the engine began misfiring which i reported on call from your branch — an issue that had not occurred prior. I then proceeded to take your diagnosis advice and replace catalyc converter which never made a difference as well as engine light never went off. Concerned, I had the vehicle independently assessed at my own cost with car time umhlanga in front of me in their workshop . The subsequent diagnosis revealed that the number 1 spark plug was burnt, they replaced it same in front of me and this solved the problem. Notably, the spark plugs were replaced during the recent service conducted by your team. This raises two serious concerns: Why was a faulty spark plug — a basic engine component — not identified during the initial service and diagnosis? Why was the vehicle returned to me in a worse condition than when it was brought in? This misdiagnosis not only led to unnecessary replacement of the catalytic converter but also caused further inconvenience, financial burden, and loss of trust in the quality of service provided by Ford. The converter is still on hand to prove that this was not blocked as mentioned. I am therefore requesting: A full explanation of the work carried out during the service, including diagnostics report printed and performed. Clarification on how the spark plug issue was overlooked, despite plug replacement being part of the service. A replacement of the spark plug and old burnt one to be handed over to ford A reimbur*****t for the costs I incurred due to the incorrect diagnosis which i paid R1900. 00 ex vat thinking that Ford will be correct— including the catalytic converter replacement and the external diagnostic service. I trust Ford values its customers and will handle this matter with the seriousness it deserves. Please acknowledge receipt of this email and advise on the next steps for resolution. I look forward to your prompt response.
1 reviews | Active since Dec 2018
TERRIBLE SERVICE FROM WORKSHOP AT FORD CMH UMHLANGA
Dear Ford Customer Service, I am writing to formally raise a concern regarding a recent service experience with my Ford EcoSport, which resulted in a costly and inconvenient misdiagnosis. I brought my vehicle in for its annual service, during which the check engine light was also reported. As part of the service, your technicians diagnosed the issue as a faulty catalytic converter and recommended it be replaced. However, immediately after collecting the vehicle from your service center, I noticed the engine began misfiring which i reported on call from your branch — an issue that had not occurred prior. I then proceeded to take your diagnosis advice and replace catalyc converter which never made a difference as well as engine light never went off. Concerned, I had the vehicle independently assessed at my own cost with car time umhlanga in front of me in their workshop . The subsequent diagnosis revealed that the number 1 spark plug was burnt, they replaced it same in front of me and this solved the problem. Notably, the spark plugs were replaced during the recent service conducted by your team. This raises two serious concerns: Why was a faulty spark plug — a basic engine component — not identified during the initial service and diagnosis? Why was the vehicle returned to me in a worse condition than when it was brought in? This misdiagnosis not only led to unnecessary replacement of the catalytic converter but also caused further inconvenience, financial burden, and loss of trust in the quality of service provided by Ford. The converter is still on hand to prove that this was not blocked as mentioned. I am therefore requesting: A full explanation of the work carried out during the service, including diagnostics report printed and performed. Clarification on how the spark plug issue was overlooked, despite plug replacement being part of the service. A replacement of the spark plug and old burnt one to be handed over to ford A reimbur*****t for the costs I incurred due to the incorrect diagnosis which i paid R1900. 00 ex vat thinking that Ford will be correct— including the catalytic converter replacement and the external diagnostic service. I trust Ford values its customers and will handle this matter with the seriousness it deserves. Please acknowledge receipt of this email and advise on the next steps for resolution. I look forward to your prompt response.