Slow service, delays and more delays.

My vehicle arrived at CMH Kempster Ford Umhlanga on the 7th of July 2020 for an engine replacement under extended warranty. It took over 3 weeks just to get the engine replacement approved between CMH and Ford. After escalating to the service department manager, Nolan Govender, and the Dealer Principle ,Visham Ramsunder, on the 31st July they said they will work towards getting my vehicle ready for the 7th August. It is now the 7th of August and they say there are further delays and the vehicle may only be ready on the 14th August. That will be over 5 weeks since it arrived there.