1 reviews | Active since May 2023
Ford Kempster Umhlanga
I purchased a New 2025 Ford Everest Sport on the 27 Feb 2025. Only to come home and find that I received a 2024 model. The dealership proceeded to tell me that the vehicle was registered as a 2025. Registration and model impact insurance and trade-in as well as Market value. Needless to say further to that the smash and grab installed was scratchy. Clearly no quality check was completed. I trust that you are well. As discussed, I received a 2024 vehicle and when I questioned the Sales Manager and Customer Service agent at the branch, they told me that the date on the Ford Pass only indicated the manufacturing date and not the model date. I made it clear I wanted a 2025 model and was **** to by the Sales manager, sales agent and customer service agent. It was indicated on the attached invoice that it would be a 2025 model vehicle. I however received a 2024. The invoice indicated that I would receive a 2025 model. This is *****. I would appreciate that the right vehicle and model be delivered to me and in good condition. I cannot believe this service. The smash and grab on the vehicle was scratchy upon collection and then I headed to Durban from Richards Bay at my own cost to have this repaired. The supplier fitting the smash and grab made an error, and I did not receive the vehicle in time. I was then late in returning home, as the Supplier proceeded to correct their error which is still not correct. I have had 2 Ford vehicles in the past, a Ford Everest and a Ford Wild Trak and never had this experience. I am an avid Ford Fan.
Further to this, it was old stock that the team at CMH wanted to get rid off and hence **** to me and did not give me what I paid for.
When I now request to return the vehicle which I have a right to do as per the sales agreement, the dealership is refusing to return it.
The dealer principle does not take my calls and refuses to return the vehicle.
Further to this, it was old stock that the team at CMH wanted to get rid off and hence **** to me and did not give me what I paid for.
When I now request to return the vehicle which I have a right to do as per the sales agreement, the dealership is refusing to return it.
The dealer principle does not take my calls and refuses to return the vehicle.
The Dealer Principle refuses to return the vehicle although I am well within my rights to do so and within the return window.
He proceeds to tell to take my vehicle in for repairs.
I cannot fathom that this is the kind of service I receive from FORD South Africa. My forth ford and the first experience of this kind.
Really sad, I thought I would always go back to FORD, however this is really changing my opinion of the Car Manufacturer.
The Dealer Principle refuses to return the vehicle although I am well within my rights to do so and within the return window.
He proceeds to tell to take my vehicle in for repairs.
I cannot fathom that this is the kind of service I receive from FORD South Africa. My forth ford and the first experience of this kind.
Really sad, I thought I would always go back to FORD, however this is really changing my opinion of the Car Manufacturer.