FORD CAR BRAND IS DYING: VERY BAD CUSTOMER SERVICE: FORD DEALERSHIP MOUNT EDGECOMBE, FLANDERS DRIVE.

Today, the 6th of August 2021 is day 16 since I took my Ford Ranger for repairs and maintenance to Ford dealership in Mount Edgecombe, KZN. To date my car is still not fixed. A few minutes ago received a call from the dealership informing me that, after 16 days they are STILL waiting for authorisation from maintenance. I wonder how long it takes for the whole authorisation process to be through. Someone is surely sleeping on their job at Ford. Someone is to account for such pathetic service. In the meantime I had I requested a courtesy car whilst awaiting for the car to be fixed, but I have not received one up to date.

On updates to customer: They are not consistent in updating customers . Sometimes they only update after two or three days., and at some stage I had to call them for an update, as three days had passed without hearing from them.

Telephone etiquette: After calling the dealership on Monday the 2nd of August 2021 for an update, I raised my unhappiness on the service I was receiving, and to my surprise the lady who was on the other end of the call, Trinisha, was rude, and she dropped the call while I was talking to her. How rude can that be?.

After such an experience I 've had with the dealership, I phoned Ford Head Office in Cape Town.... Ref number: ***. Still the status with regards to my car or the courtesy car has not changed. I still do not have a car to use, yet I will be paying full instalment on the car that I have not had access to and used for more than two full weeks now, and counting.