Empty promises/pathetic service

I would like to place on record my utter disgust with your service. When purchasing a vehicle, you make empty promises to potential customers yet when the time comes to deliver, you display the most pathetic attitude humanly possible. I strongly believe that more people need to be made aware of your so called customer service. We purchased a "brand new" vehicle in September 2018 and the vehicle had many faults which were told will be addressed. Seems like all you wanted to do was make the sale as to date we are still awaiting for you to resolve the issues. We have spoken to the Dealer Principal months ago and sadly, even his service was appalling. To date, he hasn't called back like he said he will. Last week, we spoke to the service manager and again, we are awaiting his call to book the vehicle in for service. I have made contact with the motor vehicle ombudsman on this matter and will lodging a formal complaint against the branch and the people involved. I suggest that you get your act together. The faults on my vehicle is as follows: 1. Front passenger door needs to be aligned 2. Dent on tail gate to be fixed 3. Spare key broke when vehicle was purchased 3 months and we were promised a new one. 4. Paint work does not match above the diesel flap.

Also note that I am aware of other people/friends that had similar issues with this branch and we are all prepared to take this further now as your attitude toward your customers needs to be addressed.