Bad Service

Bad service

I'm very disgruntled with the service I'm getting from Ford Umhlanga. I brought in the vehicle on the 25th of October after I had noticed an engine warning sign. I panicked and contacted the dealership to ask what we should do since we were halfway to East London and it was almost 5pm since the close at 5, I was then advised that there's nothing that they can do I can proceed with my trip since it was almost time for them to close.

I proceeded with the trip but was very uncomfortable should anything happen as I had my wife and 2 minors with me. The next day we had to drive back to Durban very early in the morning as we just in case we had issues with the car so that we can get assistance early. This is the same vehicle that was brought in for a service on the 12th of August, it made me wonder why was this not picked then. It was such an inconvenience as we ended up not doing what we went to do in East London. Upon submitting the vehicle, I was told that it should take no longer than a week to be resolved. There were no further communication, no updates after that. I'm the one that had to constantly make follow up calls. We have been using Uber for the past two weeks, for my wife, son and I. I have made numerous phone calls and we are really frustrated and disappointed with the service.

done to the vehicle as we had a public holiday on the 1st of Nov and it is Diwali on the 4th therefore another week will go by without the

I don't know how much long I will be without a vehicle and having to Uber everyday to go to work since there is no proper communication only constant excuses.

I need the vehicle back by end of the week and do not see myself buying a Ford in my life or even referring anyone to Ford at Umhlanga.

I need to know the exact date when the car will be back, I need Ford to compensate me for this inconvenience, especially since they couldn't even offer me a courtesy vehicle nor communicate developments to me.

It is clear that Kempster Umhlanga does not value their customers and only responds positively to our installment payments. Especially since I have even opened a case with Ford SA (case no.***), but have still not received any joy.

I hope my grievance could be recieved with urgency and and justified outcomes.