Unacceptable Pre-Delivery Inspection and Service

I had a very disappointing experience with CMH The Glen. The salesperson who assisted me was Sibusiso, and overall the service I received was far below what I expected.

When I went to collect the car, I immediately noticed several issues that should have been sorted out before delivery. The car had scratches that had not been polished, there were no floor mats, the air filter was extremely dirty, and the tyres were in poor condition. If I hadn't taken the time to inspect the vehicle properly, I could have driven away without noticing these problems. Because of this, I refused to take delivery of the car until these issues were addressed.

Another frustrating part of the process was how long it took to get the vehicle licensed. I only collected the car two weeks after the original collection date that had been arranged.

After collecting the vehicle, I took it for a service at 45,000 km. During the service, it was discovered that the crankshaft seal was leaking. I then had to deal with the dealership again, and they made the whole process unnecessarily difficult. All I wanted was assurance that the vehicle had never been fitted with any non-factory parts, but getting that information was a struggle.

From my experience, it also seemed like the dealership was trying to cut costs wherever possible instead of making sure the vehicle was properly prepared before handing it over to the customer.

Overall, I would not recommend CMH The Glen. The poor vehicle preparation, delays, and lack of customer service made this one of the worst car-buying experiences I've had.