Service + New imported part = Car nolonger drivable after paying over R17k

On the 15th of August 2020 I took in my Honda business vehicle to get serviced and was assisted by Nicolene Kascus. Later that Saturday afternoon I was told the car was ready for collection and I was sent an invoice of which I made direct payment to the company’s account before the car was released. During the conversation I had with Nicolene she had advised that I would need to bring in the car during the course of the week as the mechanic had suspicions on a default and could only look into it on a weekday. On the 18th of August I sent my driver to drop off the car so they can do the checks that had advised on and later Nicolene called to tell me that the car needed new parts which would cost over R12k and had to be ordered from Japan which will take up to 14 day’s to arrive. I gave the go ahead and the turn around time came and gone still with no word from Honda. I had to do the follow ups and after waiting over 27 days and losing out financially due to the car not working I was told the parts has arrived and they will fit them in. On the 23rd I got a call & 13:53 pm from Nicolene to tell me that my car is ready and I can send my driver to pick it up. Within minutes from my driver arriving Nicolene called back at 16:10 to inform me that the vehicle is not drivable as it has flat tyres and I would need to get a tow truck. I explained to her why she’s only telling me now and not earlier before I could ask my driver coming all the way from Brakpan side and spared him the trip to collect a car that is a risk to drive due to flat front tyres as she had described. She then called me back the final time to hand over the phone to the mechanic who would explain the flat tyre. While conversation with the mechanic John/Joe (can’t remember the exact name) we were not in the same plane as he was explaining as to why the car is undriveable and there I thought it was all because of 2 flat tyres. John/Joe revealed to me that the car is not going to move as the engine is excessively damaged hence I needed the tow track not because of the flat tyres which he confirmed was only 1 left front tyre which had a slow punch. He told me driving the car in that state won’t even take me any more than a kilometre before it’ll not accelerate.

I am so upset because I had spent close to R18k for both the service and new part to fix the car and when I brought it in the car was moving and now I’m told on the 11th hour after being called to say that the car is fine and ready to collect only to find out that my vehicle is even more damaged. I ask myself what I spent that amount for to get a fixed that won’t even drive for a mere 1kilometer.

All Nicolene could do was just apologize and insisted that I get a tow truck to come collect the vehicle, John/ Joe eventually took it upon himself to get the car towed at his expense as he understood my frustration and confusion. Though the towing couldn’t happen on that day they then asked to tow it the Friday. Friday the 25th came and I hadn’t heard from Nicolene after I asked her to call me back via email she did not and I had to call her again to ask what’s happening, she told me the mechanic need my address to deliver the car and also told me that they can only do the delivery on Monday as they still need to search for a cheaper tow truck company to assist.

I was at my wits and I am utterly shocked at how this entire matter has been handled. I’ve lost so much of money due to the car not working and lost money trying to fix a car that was moving now dealing with a car that doesn’t move completely. Can Honda Just tell me how does one pay so much money bringing in a working car then receiving a car that is more damaged than it initially was when my driver brought it in???????? All now I want from Honda The Glen is for them to fix my car and not tow it to my property because there’s nothing I can do my side with a broken car. If Honda can’t fix the car then please refund me my money and undo the car and take it to it’s original state when I brought it in!!!!!!!

I can’t have spent so much money on something that’s supposed to be working but now is not it just doesn’t make sense!!!! Honda needs to fix this and note I’m still loosing out financially as the car is still parked by their branch and not working like it’s supposed to