Poor Service Experience at Honda The Glen – Ongoing Concern

I am writing to express my dissatisfaction with the level of service received at Honda The Glen. We purchased our vehicle about 3 years ago from this dealership and have since brought it in for servicing. Unfortunately, on the last 2 visits, the vehicle was either not washed at all or was washed to an unacceptable standard. This is particularly disappointing given that a basic wash is typically included as part of a standard service.

What is more concerning is that this matter was raised directly with the dealership after the first occurrence, yet there has been no noticeable improvement. This suggests that customer feedback is not being adequately acknowledged or acted upon.

At this stage, we are seriously considering taking our vehicle to an alternative dealership, as we have lost confidence in the consistency and quality of service provided.

We request that this matter be given urgent attention and that appropriate corrective measures are implemented to ensure a better customer experience going forward