1 reviews | Active since May 2014
Poor Service Delivery
I bought a "new car" - a 2021 Model with 3300km on the clock - from the dealership, because the vehicle at my preferred supplier was not available in the desired colour at the time. The service I received in order to get my car within 36 hours was really impressive and about which I only have compliments; it should be like that though, considering the price I paid. I was extremely happy and so excited to get this amazing vehicle, until it was revealed from under the black cloth and red ribbon..... It was pitted with paint chips I had not previously noticed, due to my exuberance in finding the right colour car, and it covered in glue residue. (Had it even been cleaned since delivered?) Since then, the after-sales service I have received with getting my License and Registration papers, having a Mitsubishi tow bar fitted and the very disappointing paint chips repaired/glue removed, has been less than impressive; in fact, very disappointing and mostly, incredibly frustrating. It has also taken the best part of 2 months to finally be resolved. (I am still waiting to hear IF I can collect my car this afternoon.) Communication is KEY when dealing with a "disgruntled" customer and this has been sorely missing with the Sales Person and Dealer Principle from this company. Feedback and followups would go far, as there are extenuating circumstances, which I do appreciate and understand. BUT, TALK TO ME AND KEEP ME INFORMED of the challenges being overcome and the progress of my "complaints."
