Maskless Honda The Glen shrug a complaint off. Honda SA contacted no help

My husband contacted CMH Honda The Glen to arrange for his airbags to be replaced as they had been recalled for his vehicle, he also in that call requested a diagnostic for the car where he requested the logs from the diagnostic, they said that would be fine. I then took the car to do as requested after completion they were not able to provide the diagnostic results telling us the machine does not give results. They then requested I come back inwhich I did, they then 'redid' the diagnostic we then received a 5 page booklet of a blank loading screens taken with a cellphone. I then also upon seeing my car being pulled in to the parking the service guys driving in cars were not using a mask driving in the cars. I had complain to them about this as I am pregnant and my mother in law has a blood disorder, yes they Santized the car but how many other people sending their cars don't see what is actually happening in their vehicles in the middle of a pandemic where a mask is mandatory as instructed by our president. I have taken this up the Bhekie at Honda SA directly and all that he could was relay what their service manager at Honda The Glen had said this is not client service at all. And now today we had a call from Honda SA and we require a proper diagnostic result test but all he could come back with is we won't pay for it. We are in Johannesburg and they cannot provide the same results as a branch in small place like Port Elizabeth where their engineer even made comments on the diagnostic results test.