Disappointing customer treatment

Bought a vehicle on 8th May 2024, today is the 30th of May 2024. We paid a holding deposit which was supposed to be refunded. The vehicle didn’t come with service history books even though it was supposed to. We tried to communicate with the dealership to follow up on the holding deposit, the registration papers and the service books but the exercise has been a painful one. This is not an emotional rant but a warning to those that buy from this dealership that you should expect below average service and calling them or WhatsApp is a fruitless exercise.