Worst customer experience

My friend Althea Mncube bought a car at CMH Isuzu East rand with the guidances of Janine Ramsamy. This was her first car so she did not know what to look out for and re**** on Janine for guidance. Everything went great except the part where they did not give her all her car keys. She did not know at the time that she is supposed to have a remote key and a spare key ( which is standard for all cars). She drove the car with the spare key which did not have the remote. She recently contacted them to find out why she was not given the main key which has the remote and the feedback was not positive. They did not even sympathise or show remorse. They just made it sound like it’s her fault for not asking about the keys within the first 30 days of having the car. Her car has been broken into because the remote central locking system is not active since she uses the manual key to lock the car. I’ve never seen such incompetence and bad service from a dealer that is linked to such a big brand. This is not a good reputation for CMH group.