********* and unprofessional conduct by Mark the dealer principal at Nissan sandton CMH group

Good day everyone

This same letter was sent by me to chief executive officer of Cmh group.

Good Sir

I know you pride yourself on the ethical and professional conduct of your employees . As their service to customers are a reflection of you , and the CMH group . Bad publicity destroys sales and business .

To give you a break down in a nutshell of ISSUE: I contacted Nissan S.A. customer service on the 22 February 2018,as I was waiting more than 3 week to get my nissan np ********** diesel Bakkie , after the bank had long approved loan. There was always a story by salesman. I have messages to prove this and several calls I made to sales man and to nissan to find out what delay was.

Ivaan from Nissan S.A. customer service contacted Mark the dealer principal at Nissan sandton Cmh after my COMPLAINT.

I called Nissan S.A. customer service the following day 23 February 2018, to find out what result of my COMPLAINT was, only to be told by Ivaan, that Mark the dealer principal has decided to go back on his verbal agreement with me ( bearing in mind the bank had already approved R 182500 for the bakkie), because I was delaying the process( no proof),and they sold the Bakkie( bearing in.mind Mark reserved Bakkie for me),and I signed no documents( bearing in mind the salesman was trying delay tactic, I have proof),and new bakkie now more expensive . Also bearing in mind , that neither Mark the dealer principal at Nissan cmh sandton , neither the sales man called me to inform me at any stage, prior, to me laying the complaint at Nissan S.A. customer service about the delay of me getting the bakkie, that I'm delaying the process,and that they are going to sell the Bakkie reserved for me, as I'm delaying the process. The First time I come to find out, that I delayed the process was when , Ivaan from Nissan S.A. customer service informed me what Mark the dealer principal at Nissan said, AFTER , I LAID COMPLAINT AT NISSAN S.A. CUSTOMER SERVICE.

I have tried to resolve this matter with Nissan S.A. customer service and I was told they deal with manufacturing and not sales

Negotiations between myself and nissan sandton cmh ..more specifically Mark the dealer partner and Shaheem the sakes man started around late January 2018 , early February 2018 .

I went in on a Saturday to Nissan sandton cmh, saw Mark personally and shaheem. Nissan Roodepoort offered me a nissan 2018 np200 safety pack, petrol, with tow bar , service plan and radio , R 185000. This can be confirmed worth nissan roodepoort. Shirley is the finance lady at roodepoort nissan. I took my documents of the offer by nissan Roodepoort, to nissan sandton cmh. Mark with shaheem being present Saud they can.offer me a better price , being R 183000, with same deal i.e., safely pack , tow bar , service plan and radio all included .

But , a diesel bakkie, Not , petrol,nissan np ********** . My friend Karl was with . They pointed to a bakkie nissan np ********** diesel standing on the floor in the show room . They then took me personally to bakkie said it is reserved for me( I have voice notes and messages from Salesman to confirm this). That is my Bakkie. Will not be sold . I even got into.the vehicle.

I there after have smses between myself and sales person getting all my documents ready . Messaging started on 2 February 2018. These messages are available if required. The sales man was delaying all the time . One story after the other .

Long story short ..at no stage did I get phone call or message from.anyone at nissan notifying me I'm delaying process. To the contrary I have proof where I am begging sales man Shawnee to finalise deal.

No 1. The the bank approved the loan for bakkie on R 182500....This bank loan Still stands today. A bank won't approve a bakkie or any vehicle that does not exist . The vehicle must exist . And it did exist . It was standing on the floor in show room at time bank approved loan . Today loan for car still stands at the bank . Emails were sent to me by finance lady at Nissan sandton cmh , where bank approved loan for this particular Bakkie. Finance lady is Claudia .

So someone Decided to sell my reserved bakkie after bank gave loan. No body informing me of this . That they decided to sell as I was delaying process . The salesman himself was surprised when I told him on the 23 February 2018 that Mark Saud I delayed process . Salesman Said after bank gave loan , someone sold vehicle but they were trying to get another bskkie for me. When I spoke to Claudia the finance lady at Nissan sandton cmh , also on the 23February 2018 and told her Mark cancelled verbal agreement saying I delayed processed , she was shocked , to hear it from me. As the Finance lady , Mark told her nothing about cancelling. She told me the last she knew Mark and shaheem were in her office busy trying to find a vehicle for me , since they sold my bakkie. She was shocked when I.gave her the news. As she taught they were still looking for a bakkie for me. Mark did not even tell the shaheem he cancelled agreement . I take all calls are recorded at Nissan. Calls can be retrieved between myself at Claudia the finance lady.

The thing I Believe , Mark the dealer principal at Nissan, sold my vehicle, that he reserved for me , NOW , the new bakkie is more expensive.

There are messages between myself and shaheem where I beg him to finalise deal after bank approved .

There are couple of things Shaheem did not understand , that delayed process. Like interest rate ....Claudia finance lady can testify to this. I have emails too. I'm the client , it's not for Me to tell then.about interest rates. I had to explain shaheem.

There after there was the issue of price , it was agreed service plan would be included ..then I was told no it's not .

This took time again .

Then I was told my installment will be higher than it should be. I could not understand why , doing my calculations . Then I was told by shaheem that the bank is calculating my installments on principal price and not discounted price. That did not make sense . I called Nissan S.A. customer service..to lay a complaint on 20 February 2018.

My bank loan had been approved long time already .

I decided to call Claudia the finance lady..and explained her what shaheem told me about banking calculations on principal amount and not discounted price . She told me hey talks nonsense . She resolved matter fur me .

But all this took time . Time wasted by salesman not understanding.

Then I was told , NOW looking fur a vehicle . My vehicle sold .

Up to 21-february Shaheem Said they looking for a vehicle for me. Claudia also under the same impression . No call yet from Mark saying I'm.delaying process or my vehicle sold.

Shaheem even offered to borrow a car till I get my car . Shaheem could not give me an answer when I ASKED him , when I will get bakkie.

I found that strange . I even asked if they trying to pull out of deal as there was one problem after the other . I have proof of every allegation I have made above .

Mark was ********* and unprofessional in his conduct to me. He sold my reserved vehicle after bank gave loan , and the loan still stands ,and did not inform me of this , And now the new bakkie is more expensive and now his pulling out of verbal agreement and pretending I delayed the process ..process

If , he is claiming I did delay process( which I did not),why did no one call me to inform me , I'm delaying process and they will sell my reserved vehicle.

Why were Claudia the finance lady, unaware of this delay on my side and under the impression that they are looking for another vehicle and why wE she not aware of cancellation , and she is finance lady .

Why was shaheem not aware of cancellation as well.

Mark is ********* AND unprofessional. Is this the way he represents your company and treats clients .

Very unhappy

Regards Corrine Sam