THE NO SERVICE SERVICE DEPARTMENT

I sent my Vehicle in for repair on the 23rd October and they had to replace the brake breather pipe which our company had to pay upfront and was told this part would arrive 31 October , this was then delayed until 2 December it still hasn't arrived just excuses not even an apology. Getting hold of the dealer principle is near impossible , The part is now longer available and to get a refund is like trying to squeeze water out of a stone.