********** AT CMH NISSAN PINETOWN

Terrible experience at CMH Nissan Pinetown. I purchased a pre owned vehicle and was totally **********. Before purchasing the vehicle, i was promised that the tyres (which were in a bad condition), would be replaced before collection and that all maintenance would be completed on the vehicle. On collection of the vehicle, the tyres were not changed, the car was not washed and the indicators were covered with grime, the dashboard and seats had dirt and marks on it. Upon inquiry of the vehicles condition, i was told that the car had passed roadworthy and has been to a valet service which was clearly not the case. I then spoke to the salesman and manager regarding the tyres as that was my biggest concern and was told that this would be sorted out in the weeks to follow when licencing of the vehicle was done. After collection of the vehicle, i was so appalled during my first time driving in rainy weather as the windscreen wipers were dysfunctional to the point where i was unable to see the road whilst driving-and yet they say it passed roadworthy?? i then had trouble with the brakes which made a huge squeaking noise every time it was app****. the vehicle was picked up on COUNTLESS occasions to fix problems and was **** to in the process. the front tyres were plain and was still a concern for me. I requested for the tyres to be changed on numerous occasions and was told time and time again that it would be done and that the salesman needed to resolve the matter with his manager. The service i received before signing the deal was great and the calls i received from both the salesman and manager was endless as they clearly wanted me to purchase the vehicle asap. But, the service afterwards was disgusting and pathetic. I was the one chasing after them to get things sorted, including the replacement of the tyres. i was repeatedly told that the tyres will be assessed and changed but this has not been done to date! the manager then informed me that they will not be able to change the tyres as the costs were low since they dropped the price of the vehicle. The reduced price of the vehicle was NOT done on my request and was done solely by themselves (surely to sell the vehicle asap and get it out!) I am fully aware of the risks involved in buying a pre owned vehicle but these are things that were supposed to be solved before selling the car and was promised by the manager and salesman that this would be done after collection. Adjusting the price of the vehicle was their choice and further more, should not compromise the safety of the vehicle or customer care. I am a young female and im paying alot for the vehicle. i am not prepared to change tyres at my own expense when it was not in the appropriate condition in the first place and was promised that it would be done once licensing was complete. I have emails and messaged to support this. I expect value for money and believe that the service you receive after the deal is done speaks volumes however, CMH Pinetown has failed pathetically!