Poor Service Delivery - Passing The Buck

On the 12th of November 2015 , Suzuki Ertiga was sent in for evaluation and repairs due to a faulty heater core that was diagnosed by the dealership . Fluid started leaking into the driver side foot well whilst the vehicle was in motion . Today is 01 December 2015 , and the vehicle has not been repaired and nor has the replacement part arrived for the repair to be completed by the morning of 01/12/15. It has been 19 days -paying for a vehicle that I cannot use -installment and insurance premiums being paid . It has been a comedy of errors since day one between the dealership employees and the employees at Suzuki South Africa namely Robert Cleary and Rodrigues -Parts Manager . First I was promised that my part was coming from Jhb , then I was told that the part was not available in the country , then I was told that a replacement part from another Suzuki model will be tried out . That part arrived even after they have a part reference number only to find out that it is not compatible . Then I was told my part was on order from India and it was arriving into the country over this week-end .Get to the dealer-ship - guess what , still no part . Car bought in July this year. -4 mnths!