Poor Poor service at Ford Bluff, Yet again....... Utterly Dissapointing

Being an avid Ford ***** I purchased my new Ford Vehicle in 2016 from bluff branch. Service was excellent and I was extremely happy.

2 years later, service levels and communication has dropped so poorly. I can clearly state I will never return to this branch. (utterly disappointing... but should have I even expected anything better?)

I just recently purchased a maintenance plan on my vehicle, which I paid in cash. My vehicle was then booked in for repairs. I contacted the dealership before the day it was booked in, to confirm all is in order for my repairs. I was first rudely spoken to by a consultant who almost cut my call. After insisting to speak to an alternate service advisor. I was then politely informed then all was planned as scheduled. My vehicle was booked in, and my maintenance plan was effective and good to use.

Today I take my vehicle in for the repairs at 07h00. When I return to the dealership at 15h00 I am then informed that "they were waiting for authorisation the entire day". I had to change my working hours to take my vehicle in. No one from the dealership called me to state anything about authorisation, so basically my car was parked the entire day as display. Also why did the advisor yesterday confirm all was in order?????

Ford on the bluff, please wake up. I am hoping someone hears my plea and desperately intervenes to improve the service in this branch. I will however definitely be purchasing my next new Ford vehicle from another branch in Durban, I also will never recommend this branch to anyone....