Pathetic Aftersales service by CMH Ford.

My Wife bought a used vehicle from CMH Ford In December 2022. Initial service was excellent. Vehicle was delivered on 22 December 2022. On receipt we found the following. 1. Vehicle Empty (Only 30km left to drive.) 2. No Tow bar ( The vehicle was advertised with a tow bar.) 3.Vehicle Dirty inside ( Even dog hair on the interior. )

My wife contacted the sales person the next morning to inform him of these issues as well as to inquire about the licensing and number plates as we are in a different province.

The sales person said the tow bar is actually in his office and it will be couriered the next day. Licensing will happen a.s.a.p.. and they will delivered to us. The fuel issue and the car that is dirty he will refer to his manager. He also provided his managers number and requested that my wife contact the manager. Which she tried immediately. She struggled to get a hold of the manager, but eventually spoke to him and explained everything. He advised that he will investigate and get back to her.

We have been patient due to the festive season, but eventually a week ago I decide to contact the sales person to find out what is happening. He couldn't provide any answers except that the tow bar is still in his office.(He forgot to courier it.) He also the advised me that this is not a complete tow bar and that I would have to by a "ball")

I contacted the manger and asked for feedback as he promised my wife. He said he would get back to me. Its been back and forth ever since. We have received the number plates and license disc. On Friday 13/01/2023 he promised that the tow bar will be delivered by Tuesday 17/01/2023. On Wednesday I followed up again. Again i was promised that he will find out and let me know. He didn't. I had to phone Him again and ask feedback. This time I was promised to have it by Thursday. He also said he will confirm with me by 13h00 on Thursday. Thursday nite I had to send him a mail. Still waiting!!!.

When I contacted again today, I was basically told that I am ridiculous and that they have done everything they had to. The sales guy feels that he has handed the parcel to the courier company so it is not his problem anymore.

Clearly they stop giving service the minute the bank has paid them for the vehicle.

I have bought two vehicles from Allen Joss Ford. previously. The best after sales service I have ever seen.

CMH ford - A month and still waiting to finalize this.