Ongoing Delays, No Feedback, and Unexpected Charges — Still No Resolution

My car has been with CMH Suzuki Ballito for weeks due to a power steering issue. Suzuki SA approved a goodwill repair, which I was told would only require a labour fee. But I was later informed that the wrong part had been ordered, and now I’m being asked to pay nearly R19,000 more for the correct part — a cost I did not agree to and did not cause.

Despite multiple emails, phone calls, and public posts on Facebook and Twitter, I’ve had no meaningful communication or resolution. The dealership has not followed up, not apologised, offered no courtesy vehicle, and shown no urgency — even as this delay continues to impact me financially and delay a planned relocation.

I’ve taken every reasonable step to resolve this but am now left with no option but to escalate. I’m asking CMH to take responsibility, communicate professionally, and resolve this matter with urgency. And dare I ask - given the error wasn’t mine - whether they will take any responsibility for the financial burden this has caused?