No after sales services what so ever!!!!

Attention Sean Singleton

No after sales services what so ever!!!!

The person who sold my Opel Adam to me left the company a while back (Andrew) my next point of contact would be the Sales Manager (Stephan). I explained my problem to him, not to gain anything - purely for him to understand where I'm coming from and the principal of the kind of service they give to consumers.

As a Sales Manager I would have expected him to take some sort of accountability, and put the customer first. I've made numerous phone calls to CHM Boksburg, only to find they have no trace of any of my calls or interactions. They can't even find my file from 2016. I bought my Opel Adam cash at the time.

The Services department is just as bad, just to pay my Invoice I had to speak to three different people. No one had a clue what they have done on my car's service. One is contradicting the other!!! On my notes it says "customer declined replacement of windscreen wiper" No one phoned to asked if I would like this to be replaced????

I'm in the market for a new vehicle, was looking at the Opel Mokka. The Sales Manager made it clear that I should go somewhere else. I'll buy anything else that's not stocked at the CMH Group.

Thank you for your support CHM Boksburg - it's been painful