New car

We bought a new 2021 Honda Brv 7 seater 28 April 2021.

From the start i was not satisfied.. we asked for a white / silver Honda. The dealership told us we need to take the modern grey as its the last one , if they order a different colour the price will be much higher...we were even prepared to wait. We were not even offered to take the car for a test drive...

I was driving the car for 10days...hardly 300km driven and had to top up on petrol every now and then..R800 later. I contacted the sales person to ask about the pertol usage as it was 6.5km/1L...only to hear its a brand new car and engin will settle on petrol usage after 1500km-2000KM..

Monday 10th May 2021 i was dropping kids at school...then the car left me stranded at the school and wouldnt start...i phoned dealership ...car was taken back to dealership by AA roadside assist. After 2 days they phoned to inform me the petrol pump was faulty, thats the reason for the petrol usage and the problem the car didn't want to start .

We feel its very unproffesional to buy a brand new car and to have the petrol pump been replaced within only 10 days. I drive alot with the kids , and feel very unsave driving with this car,,,,when will i be stranded again and what if its in unsave place...?????

We reported the drivers window ASWELL, its loose and is rattling when driving and making a sound when opening and closing.

We only asked to get the car replaced as we feel we bought a new car ,not to sit with Mechanical issues otherwise we could have bought a second hand car.

Our insurance insisted on a tracking device to be installed which we did arrange...only to find out later that the car has a tracking device installed already and the sales person never informed us, we picked it up from the the distress button hanging next the driver seat and after we enquired the sales person confimed about the device. Poor service

This is the second complaint, i laid a complaint with Honda Sa customer service when they phoned me to find out about the ratings, till today no feedback.

We spoke to the Franchise Manager aswell as the sales manager. It feels like they only put in effort to get a car sold and there is no extra effort to keep the customer happy afterwards.

Its our FIRST HONDA that we are driving and we are very UNHAPPY about the service we received.