Fords Book of excuses and managers without care

<p>Let me start by saying that these are probably the best sales men ever cause they promised me everything up front and never delivered at all when the sale was done.</p> <p>All started after I saw the car on the internet I phoned the branch got hold of Grant he promised me the world, the person I am I believed him I decided to take the ford Tourneo custom he worked out a quote for me said it would come down to R7200 +- I was super impressed asked him to mail me that quote immediately he then rep**** with will send everything thru this all happen in the early morning late that afternoon I phoned him again I asked him why did you never come back to me he had one of those text book excuses. Eventually I got my quote/offer to purchase thru the internet, I must admit I am one of the worst readers in life, again the person that I am I believe everything will be fine cause I put my trust and faith into the company which claims as per Grant that they are the best ford in South Africa (maybe true for new car sales) after signing every paper I go through press the submit button, luckily something in the back of my head makes me go over the price something that I never do I always just believe when I looked at the monthly price it went up from R7200 +- to R8400+- I almost fell of my chair when I saw the instalment I could not believe it I then phoned him asked what the hell is going on here he again came back with text book excuse(not sure if ford gives them I list of bull**** excuses) all of a sudden they added a bunch of additional stuff plus they actually discounted the buss with an additional R10 000 which was not included in the price I said I won’t take the car Grant then came down with the price to almost meet his original quote to me, I went over the quote and constantly said I don’t want all the extras on the car for example auto armour, two types off road cover which I don’t even know how to use it, smash and grab (which I think was on the bus before I bought it), and the licence fee of R1400. They refused to remove it and I had to get a kombi for I have three kids and recently moved down to Cape Town. Now after all the fights off almost *****ing more that an extra R1000 a month from me and R30 000 of extras I said explicitly to Grant that I will do the registration myself he must remove that fee from the car (O buy the way it took them about a week to get the car ready for me to collect after I signed and agreed to the contract) he then rep**** no they MUST DO IT THEMSELVES I then rep**** and said it would be difficult cause I would be taking the car to cape town in the following weeks. So I could do nothing and waited three weeks later I had to come down to CPT with the wife and kids I still did not have any papers of the car but I had a **** load of excuses from the ford excuses book. I had to drive down to CPT with the kombi to start work in CPT on my way down I was physically pursued and pulled over m hole family was made to get out of the car cause the traffic officer picked up the car was unlicensed they thought I stole the car I have a 2 month old baby boy a 2 year and a 4 year old Girl they were traumatised cause they saw me trying to explain everything while they are standing in the cold and seeing their dad praying to God for this officer to understand the situation, eventually they understand it we then get back into the vehicle with kids crying and cold. My wife then searched for the number of ford Hatfield Ford I again could not get hold of Grant which started to become a trend because if the sale is done why bother cause the money is in the bank, I then asked reception to get me the manager I THEN STARTED EXPLAINING EVERYTHING TO THE MANGER IN A ANGER CAUSE OF THE EVENTS THAT JUST TOOK PLACE HE THEN UNUNDERSTANDING THREW THE PHONE DOWN IN MY EAR. I then shocked thought if a manger does this then it makes sense that the employees would do the same. I then resided to phone them every day talking in a toneless GPS tipe like of voice where is my licence then they go back to the book of excuses and pick one and give it to me more than a MONTH passed where I had to drive with the car unlicensed fearing the same would happen as the previous time the book of excuses ran out and the response was WILL YOU BE ABLE TO DO IT YOUR SELF AND WE WIL REFUND YOU you must be kidding me my initial talk with them was that I will do it remove the mother F*ckn fee then all of this would have been avoided now I have to make time available to go and do this when I could have done this in the time I was down in CPT before I went to collect the car and drive the car down.</p> <p>I am not sure why I am even wasting my time typing this cause it seems that customer in general at these big franchises is none existing and that complaints just gets brushed off so maybe this is the old fashioned whey of is writing your thoughts down it might make you feel better so I did it.</p> <p>By the way Ford even send me a response SMS to ask for customer satisfaction I rep**** with unsatisfied, with no response I am not sure why they waste their time sending these sms’s out maybe they get money from the replay and that’s the only reason is to ***** another cent or two.</p> <p>(I wonder how long it would take me to get my money back for the registration or should I rather just sponsor it to Ford cause it seems they like to take your every cent and give nothing back in return)</p>