Ford Motor Company poor customer service

<p>I am in a process of procuring a vehicle at Ford Hatfield. I paid the required deposit and was supposed to collect the car on 28 October 2016. However due to internal inefficincies at Ford hatfield (i.e. vehicle specifications were incorrectly captured). Nonetheless I forgave them for the error and we agreed that I should come and collect the car on 31 October 2016. This was done in an effort to allow Ford Hatfield sufficient time to rectify the error.</p> <p>On 31 October 2016, when I was suppose to collect the car, I noticed that the car was not taken for service which was long overdue. The Ford Hatfield representatative (Mr. Jorrie) acknowledged the mistake. I again forgave them for the mistake and as a result I was unable to collect the vehicle again. Nevertheless I was called later on 31 October 2016 (after working hours) to come collect the car. I informed the Ford representative that I had already left work as I was not given any update during the day. I then tried to make arrangements with the Ford representative to have the car delivered to me. The Ford representative instrustructed me to collect the car by 07:00 on 1 November 2016. I however informed him that I will be busy on 01 November 2016 and tried to make arrangements with him to have the car delivered to me if possible. The Ford representative was rude and did not advice whether the delivery would be possible or not and he then dropped my call. As a result I do not have a car as at 01 Novermber 2016 even though I have paid the reqired deposit and co-operated with Ford Hatfield. </p>