AD
Adam D

1 reviews | Active since Sept 2019

25 Sept 2019, 19:03

Dismal service from CMH Nissan Hillcrest

I'm afraid I've had a dismal experience trying to buy a used vehicle from CMH Nissan Hillcrest. I paid for the vehicle in full on 29/06/2019 and still the process has not been completed 3 months later (date of this posting: 25/09/2019). It has become evident that the salesman repeatedly **** to me about various facts and procedures, such as a service the workshop supposedly gave my vehicle and the application of smash & grab to the windows (which I paid extra for). Certain other areas are still murky, to say the least, such as how did my vehicle pass COR with a headlight not working? These are to name a few of the issues that were either not disclosed at all or flagged but not actually attended to. The dealership manager then took over the case but has repeatedly failed to address the issues with the vehicle and clear up all the grey areas. There seems to be very little communication within the dealership and with customers (ie myself). My latest correspondence was a phone call I received two days ago from the manager of the adjacent dealership, to tell me my vehicle was ready for collection, but when I questioned whether the Smash & Grab tinting had been app****, he had no idea and said he would check. He called me back to say that in fact, it had not been app****. So, things are still not looking up.

0
Replies (4)
CMH Group
CMH Group's reply26 Sept 2019, 10:15
Official
Dear Adam D, thank you sharing your experience. Your comments have been escalated to our dealer principle for further investigation. Please e-mail us  on *** with your details.

Kind regards 

Natasha Naidoo
AD
Adam D's update02 Oct 2019, 19:17
Reviewer Update
Hi there Natasha,

Thanks for the response. Unfortunately your email address came up as a series of asterisks so I don't know where to send my details.

Please can you send me that email address again.

Kind regards,
Adam
AD
Adam D's update09 Oct 2019, 14:00
Reviewer Update
Hello again Natasha,

I’m still awaiting that email address...
CMH Group
CMH Group's reply14 Oct 2019, 12:14
Official
Hi Adam D, Hello Peter will not allow me to post an e-mail address online. Great news however we have registered online and will be contacting you telephonically shortly.
Kind regards Natasha Nissan South Africa