Customer "no care"

I took my car (Mitsubishi ASX) to the CMH Mitsubishi in Rivonia for a service on 17 June 2019 (I also had a service there in June 2018). The next day I noticed that my visor/mirror was badly marked, as was the inside of the driver's door (around the door frame) - it was clear that someone with dirty hands had been touching the interior of the car. It was left like that after the car had been "cleaned" before collection. I received an SMS to ask if I was happy/satisfied with my service to which I rep**** 'NO' twice. I was never called by a consultant as is promised in the SMS. I will be considering another branch for my next service if this is the level of "customer care".