CMH Nissan Durban

I am very disappointed and outraged by the horrible service I have received from CHM Nissan in Durban CBD.

I purchased a ford Fiesta 2015 TDCI October last year and Upon receiving the vehicle, it still had scratches and dents which needed to be filled which I did not mind. I told I would be contacted the following week to fetch my user manual and service book. I drove the car for about a week and I identified that the Bluetooth and power ports did not work and the car was dropped off to the dealer to get the electrical wiring repaired

In December I had issues with my tail lamps switching on and off. The car was then sent back again to the dealer and I also requested for the Service book and user manual of which I was promised. I was told the dealer had already ordered these but had not yet been received and He assured me it would get delivered within a month of which did not happened till today. The vehicle had issues with the passenger seat-belt which had fallen off the hinges and did not retract after being pulled earlier this year between FEB and early March. I was advised by the dealer to send the car to any ford dealerships to get this repaired as it is covered under warranty. The vehicle was not repaired as I was told this is not covered

The list off issues I have experienced with this vehicle continue to grow with each month and I have requested the dealer to take the vehicle back numerous times Of which when I do so, I am promised better service. Whilst still dealing with the seat belt issue, a tapping sound was identified from the engine and surrounding areas of which I also raised with the dealer and was advised it’s something small. I sent the car back to Kempster ford for assessment and the below was picked up

SEATBELT V BELT TENSIONER LEAK OF PIPE BUSH WASHER JETS COOLANT

All this added to a cost of R 9,646.89

I then decided to stop contacting the dealer and go straight to CMH Nissans branch manager. We met with the dealer and the manager to try and resolve this peacefully. He assured me they would collect the vehicle from kempster ford and repair the vehicle using their own mechanics as I had bought it from them. i have not seen my vehicle for over two months now and Each time I request an update I am told the vehicle is still being repaired and I am not being told as to why it is taking so long. I can see on my tracker these guys are driving the car.

I have escalated this matter to my lawyer as this is beyond me. I have never had such bad service in my life. no one deserves such bad treatment. it is truly appalling