CMH Menlyn - Zero Customer Focus!

Deal with CMH Menlyn and you could end up very angry, frustrated and disappointed - like me! On their website I reserved a vehicle which I really wanted and then started discussions to buy it. There are two sides to every story but the facts are that, at the point I wanted to close the deal and get the vehicle, they sold it to somebody else - without even telling me or giving me the first right of refusal! In this day and age how can that possibly be seen as anything other than disgraceful business practice, underhand, and evidence of zero ethics and customer focus! And not even an apology! I was both incredibly angry and incredibly upset as it never occured to me that a CMH dealership would or could do a shocking thing like that! Eric Vorster, Jaguar Head of Business, got involved but his side just proved the point of how poorly they had treated me and no assistance was offered in trying to get something good out of the bad situation they had created. I let Mr Vorster know that I was totally unhappy and that I would be lodging a formal complaint to CMH Head Office as well as Jaguar South Africa which I did. CMH Head Office, to this day, have never contacted me which illustrates their lack of customer focus! However, Chad du Plessis of Jaguar was excellent in trying to minimise my very poor CMH Menlyn experience. Unfortunately, in the end, he could not find a similar vehicle so I am no longer with Jaguar. I hope this disgraceful incident is of value to someone thinking of dealing with CMH Menlyn.