Bad Service

God Day,

In May 2018 I bought a Opel Corsa ECO Tech from CMH Boksburg. Previously I bought all my previous vehicles from them .

I had to wait 8 months for a spare key from them. In 2018 the engine light of the vehicle came on and they informed me to bring the vehicle in. Two days later they informed me that they need to replace the turbo and there is a 12 month guarantee on the turbo. The vehicle is on warranty and had a service plan

In March 2020 when we went into lock down the vehicle went over to 60000km, where my husband and dad service the vehicle as CMH was closed and no services were done. When the vehicle went over 75000km I myself and my husband and Father phone numerous times to find out when can we bring the vehicle in for service, every time they informed us that they are not open for services. When the vehicle was nearly 80000km we called again and again and where they informed us they were open. When i wanted to book the vehicle for service they lady (who i can't remember her name) informed me they can't service the vehicle under the service plan as the vehicle is too much over kilometer and the service plan expired. I think that is very unfair towards a customer.

Around the 19th of October the engine light came on again, where I phoned in again, and again they informed me that I must bring the vehicle in. On Thursday 29th October my Father Mr Sampie Swanepoel took the vehicle inn for booking. On Friday Adriaan (Service Manager) phoned and informed me my vehicle is ready. again the turbo needs to be replaced and they have ordered it. On Saturday 31th October me and my father went to fetch the vehicle, while we were we spoke to Adriaan and he could not assist us by informing us why we needed to replace the turbo again. Adriaan also informed us the turbo will be there on Thursday 5th November 2020.

On Monday 2nd November 2020 Adriaan called me asking me for the service history where I explained to him what happened. Hi informed me he will give the information through. On Tuesday 3th November 2020 Adriaan called again informing me that they are not going to replace the turbo as the vehicle did not have its full services again. Again I tried to explain to Adriaan what happened. He refused to list and just told me I could have paid for the vehicle and dropped the phone in my ear.

I called back and asked them to get my vehicle ready as I will pick up the vehicle. When I got there Adriaan ignored me and refused to help me ask a lady who was washing to get my vehicle. This is very unprofessional. Me and my Husband waited 45 minutes for the vehicle, no one came and came talking to us. We were just waiting there, where I asked my husband to go and get my vehicle.

This service I got from CMH is very unprofessional. I will never buy a vehicle there again or refer anyone who I know to buy a vehicle there.

The way I as a customer was treated because it was out of my hands for the service of the vehicle and no one at CMH would assist.

Please I urgently need feedback as I need to sell the vehicle now as it is very unreliable.