bad experience with customer service

Dear Mr KUBEKA, reminder of your appointment on Jan 16 Please note that the vehicle needs to be here between 7h00am and 8h30am,ref50965, at CMH Ford Randburg. Tel: ********** . i arrived on time however to my surprise i was told that their lifts do not go to parktown. They can only take me to randburg taxi rank. i ended up cancelling the appointment.