AF
Amy F

1 reviews | Active since Sept 2015

12 Aug 2019, 10:59

Appalled at CMH East Rand.

I am really not happy. Firstly last year I bought a vehicle (Opel Corsa 2018 model) from CMH East Rand. This Year in the space of about 4 months my vehicle has had its engine light on 3 times. The first time I took my car in for its service and asked them to check engine light. Then not long after that my vehicle had to go in AGAIN for the engine light. I was not offered a courtesy car in which they are suppose to when they are waiting for a part to come in for my car. BUT i organised out of my own, a car I can use for 5 days. Now once again my vehicles engine light is back on!!! I contacted CMH east rand and they asked me to bring my vehicle in to get checked out BUT I work from 6am - 5pm. They refuse to give me a courtesy car in the place of mine so I can get to work and home until my car is fixed. The lady I spoke to said they can call customer care to come collect my car but they cannot give me another car. On top of all of that I said to the lady, you basically asking me to drive my car till its broken. Without working how can I pay for my car????? It is honestly ridiculous!!!! If it was for the normal service I understand cause that is a day and I get my car back BUT the fact that my car has been in twice for the same thing and now again it needs to go back? how is it the customers fault??? I honestly am appalled by the service and I honestly just don't want this vehicle anymore!!! this is how I am feeling.... I spoke to Paul who is in training today and he advised me to contact Christine. I understand that Opel doesnt need to give a courtesy car I get that BUT the fact that my car needs to go in for the same problem in a space of about 4 months is ridiculous!!! Makes me wonder if I bought a broken car, to be honest....

0
Replies (0)