Angry customer!!!!

I bought a second hand car cash in 2016 October from CMH UMhlanga Isuzu, the car is a 2008 grey hatch back Yaris. at that point I paid administration fees of approximately R5000.00 and an extra R2000.00 for them to polish the car, I even paid R7000.00 to purchase an extended warranty. Everything was fine. At that point I needed the car immediately of which they agreed to do and we agreed that I will have to return the car to have it licensed and for them to change the licence plate and ownership. Also they still had to book the car in to be polished. Due to unforeseen circumstances this could not be done and I do take some part of the blame for not going out of my way to get this sorted out in time.

The manager at that time which was Kurt told me that I need to come in and get it sorted. So the problem started in June 2018 when I phoned the dealership and asked to speak to the manager, I was advised that Kershen is the new Manager and I need to spake to him. I spoke to him and told him the whole story. I was even speaking to him via whataspp but every time when I spoke to him he would tell me that he will get back to me and he never did, until I had to call him again or send another message to him. He will always ask me to repeat the story again and again though I have explained it to him several times.

At the moment I do not have a valid licence disk so driving the car is a risk to me, I don't have the sale agreement because all my documents got lost when my house my broken into. The last time I spoke to him I told him I was going to escalate the matter and he did not seem to care. He is not willing to help and at this point I don't want to even speak to him again. he is rude and has not regard for his clients. I need the dealership to sort of my matter or refund me all my money so I can sort myself out.

my records are still on the system and he tells me he cant find them, it was 2016 for heaves sakes not 1996. I don't understand why he cant find my details on the system. I want to know if my matter is going to be sorted out or am I being ****med because I paid a lot of money for this service.I am running like a headless chicken like I bought the car on the street!!! and that is unacceptable.

This is horrible customer services making your clients feel stupid and unvalued. How does a person like Kershan Marimuthoo even becomes a manager! he is a terrible customer services personnel and a bad representation for the company!