Worst service ever

I took my car last week Thursday for annual service, and ask them I will be available after 17: 00 before 17:00 I was called by Mbali the lady who was is assisting me that there was a problem I can't get the car something happened according to her words when they were putting cooling systems the disturbed the water tank there was a noise, I was inconvenience because I needed to go fetch my daughter with cost me R200 something and Friday morning I had to spend R1134 to go drop.my daughter and go to work, the sad part is on Saturday they called me to go and see the car with I saw I couldn't drive it as it was not safe, and the Manager Christopher promised me that they give good service but I believe it was not the truth because, for me to get a me quote for the damage on the car I took me almost a day and I will have to call and send numerous emails, every time I will have to call the for updates, I asked quote to send to my insurance it took a while to get it, on Wednesday early morning I send them email informing them what the insurance will pay and the must do a another quote with discount it took the almost the whole day ,and the sad part is I will have to call the each time for updates

I was told I will get the car today, no one called me to inform me about the development I called Mbali Malaza and I asked her if the car is ready it was around 12 or 13:00 when I called because she was quite nit saying anything. She told me news is good news, I knew there and there that the was something, later she call I missed her call, she left a voice note that the car was not ready the cambelt break how I don't know but she told me they were fixing it to my surprise they never detected it from the start.

What frustrated me worse is the *********** of the service guys and their are costing me a lot as I'm business woman,

Now I'm scared as a woman that they will do the right thing in my car ,I feel they are taking advantage of my kindness. I used to service my car in Lazarus Ford Centurion then I experienced bad service, I thought Hatfield would be better as the manager said but this is the worst experience ever, I have spend money I didn't for using Uber service on Monday morning as well.