NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About CMH Ford Hatfield
How is CMH Ford Hatfield rated on Hellopeter?
Hellopeter has tracked CMH Ford Hatfield across 64 reviews. CMH Ford Hatfield hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used CMH Ford Hatfield? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2024
Extremely Bad Customer Service
Extremely Bad service. Service advisors don’t even care about you unsatisfied customer. Brought it my Ford 2.2tdi for service, paid R7700. They refuse to give me mechanic notes about what they he observed during vehicle test drive. They say I must pay R1300 to get feedback from vehicle test drive they did after a service which I paid for. I spoke to two ladies. Service advisor and another lady coordinating vehicles in the workshop.
1 reviews | Active since Dec 2024
Extremely Bad Customer Service
Extremely Bad service. Service advisors don’t even care about you unsatisfied customer. Brought it my Ford 2.2tdi for service, paid R7700. They refuse to give me mechanic notes about what they he observed during vehicle test drive. They say I must pay R1300 to get feedback from vehicle test drive they did after a service which I paid for. I spoke to two ladies. Service advisor and another lady coordinating vehicles in the workshop.
1 reviews | Active since Feb 2026
SELLING ME A CAR THAT WAS ALREADY SOLD? INCOMPETENCE TO THE MANAGERS AND STAFF INVOLVED
I CHALLENGE CMH FORD HATFIELD TO TELL ME IF I AM WRONG. On 05 Feb 2026 at around 8am, I spoke to Sydney, a sales rep of CMH Ford Hatfield. I expressed my interest in a vehicle. Sydney then sent me more pictures and we spoke about proceeding to do a finance application for me to purchase this vehicle. He had also spoken to his manager of CMH Hatfield. The finance manager/senior, Khanye, then called me and we spoke about the finance. Everything was fine and I sent through all documentation for the application as whole which took up my entire morning. After lunch I received a message from Sydney who informed me that the vehicle was ALREADY sold and he was not aware of it. What’s concerning is between the lot manager, finance manager and Sydney, nobody knew the car was already sold? They requested documents from me not knowing the car was already sold? It took them almost a whole day to realize that the car has been sold. Making everything worse was my application was already put through which NEGATIVELY affects my credit score. Sydney told me that the manager will give me a call but he hasn’t within the hour. VERY DISSAPPOINTED BY THEIR INCOMPETENCY. WILL NEVER EVER DO BUSINESS WITH ANY CMH DEALERSHIP IF THIS IS THE QUALITY OF STAFF & MANAGEMENT THAT RUN’S THE SHOW.
1 reviews | Active since Feb 2026
SELLING ME A CAR THAT WAS ALREADY SOLD? INCOMPETENCE TO THE MANAGERS AND STAFF INVOLVED
I CHALLENGE CMH FORD HATFIELD TO TELL ME IF I AM WRONG. On 05 Feb 2026 at around 8am, I spoke to Sydney, a sales rep of CMH Ford Hatfield. I expressed my interest in a vehicle. Sydney then sent me more pictures and we spoke about proceeding to do a finance application for me to purchase this vehicle. He had also spoken to his manager of CMH Hatfield. The finance manager/senior, Khanye, then called me and we spoke about the finance. Everything was fine and I sent through all documentation for the application as whole which took up my entire morning. After lunch I received a message from Sydney who informed me that the vehicle was ALREADY sold and he was not aware of it. What’s concerning is between the lot manager, finance manager and Sydney, nobody knew the car was already sold? They requested documents from me not knowing the car was already sold? It took them almost a whole day to realize that the car has been sold. Making everything worse was my application was already put through which NEGATIVELY affects my credit score. Sydney told me that the manager will give me a call but he hasn’t within the hour. VERY DISSAPPOINTED BY THEIR INCOMPETENCY. WILL NEVER EVER DO BUSINESS WITH ANY CMH DEALERSHIP IF THIS IS THE QUALITY OF STAFF & MANAGEMENT THAT RUN’S THE SHOW.
1 reviews | Active since Dec 2025
I am posting this review to warn other consumers about a very serious experience I had with CMH Ford Hatfield / Kempster regarding the purchase of a brand-new Foton Truckmate. At the time of sale, I was verbally advised by the salesperson that the vehic
Incorrect fuel type on the contract from CMH Ford Hatfield
1 reviews | Active since Dec 2025
I am posting this review to warn other consumers about a very serious experience I had with CMH Ford Hatfield / Kempster regarding the purchase of a brand-new Foton Truckmate. At the time of sale, I was verbally advised by the salesperson that the vehic
Incorrect fuel type on the contract from CMH Ford Hatfield
1 reviews | Active since Jul 2019
Disappointing service
Extremely Disappointed with CMH Hatfield Ford – Defective Vehicle and Poor Customer Service I regret to share my extremely disappointing experience with CMH Hatfield Ford. After purchasing a car from their dealership and had the car for six days , I’ve already encountered a significant issue with the vehicle’s touch screen radio. The radio, which is an essential feature of the car, simply stopped working after only a week of ownership. This is not due to any misuse or mishandling on our part — the radio just failed. Given that it is a high-end feature, it would be very expensive to replace, which makes the situation even more frustrating. When we contacted Hatfield Ford to resolve the issue, we were told that they would not cover the repair, despite the fact that we’ve barely had the car for a week. The dealership’s refusal to fix or address the issue is not only unreasonable but also completely unfair. The entire situation has been incredibly disappointing, especially since we trusted Hatfield Ford to provide us with a quality vehicle. It is completely unacceptable to purchase a car and have it malfunction so soon after delivery, and for the dealership to refuse to take responsibility is appalling. I expected much better service and accountability from a company that claims to prioritize customer satisfaction. Sadly, this has been a terrible experience, and I would caution anyone considering doing business with CMH Hatfield Ford. I truly hope that other customers don’t face similar issues, and I’ll certainly be rethinking any future dealings with them.
1 reviews | Active since Jul 2019
Disappointing service
Extremely Disappointed with CMH Hatfield Ford – Defective Vehicle and Poor Customer Service I regret to share my extremely disappointing experience with CMH Hatfield Ford. After purchasing a car from their dealership and had the car for six days , I’ve already encountered a significant issue with the vehicle’s touch screen radio. The radio, which is an essential feature of the car, simply stopped working after only a week of ownership. This is not due to any misuse or mishandling on our part — the radio just failed. Given that it is a high-end feature, it would be very expensive to replace, which makes the situation even more frustrating. When we contacted Hatfield Ford to resolve the issue, we were told that they would not cover the repair, despite the fact that we’ve barely had the car for a week. The dealership’s refusal to fix or address the issue is not only unreasonable but also completely unfair. The entire situation has been incredibly disappointing, especially since we trusted Hatfield Ford to provide us with a quality vehicle. It is completely unacceptable to purchase a car and have it malfunction so soon after delivery, and for the dealership to refuse to take responsibility is appalling. I expected much better service and accountability from a company that claims to prioritize customer satisfaction. Sadly, this has been a terrible experience, and I would caution anyone considering doing business with CMH Hatfield Ford. I truly hope that other customers don’t face similar issues, and I’ll certainly be rethinking any future dealings with them.