Worse service - 2weeks to fix oil leak

I took my car for diagnostic and subsequent repairs on Tuesday 20th June 2023; the results were an oil leak and some heating something-something. Cut long story short, it is the 04th July 2023, the 3rd Tuesday since I dropped off the car. My service consultant Ms Elouise is not as communicative nor responsive to my calls as she should be. I keep on leaving a message for her to get back to me she never did, if she does is empty promise. I was assured that the car will be ready yesterday the 3rd July , again I was told today it will be ready, but still dololo car Ms Johanna at the reception tried to assist me,but she is limited.

I spoke to the customer service manager who assured me that the service/workshop manager (Chris or something like that) will call me in 15min after his meeting. I told her that Iam not hopeful that I will get a call from the dealership because all the promises of a callback from the stuff never materialized. She insisted that she is the customer service manager, she will make sure that Chris call me in 15 Min when he is done. That was around 15h34, it is now 18:19, I am yet to receive a call and yes, my car is still at the workshop🥱. All this for fixing an oil leak, aowa hle.

I am quoted quite a high amount, although discounted, it is still a lot for me. But I am treated like a charity case, as if Ford is donating their services to me. I honestly feel like I'm disrespected and disregarded because I am a Black Woman.

I normally take my car to Gezina, they are very communicative and treat their clients like their oxygen. I had to go to Hatfield since it is closer to work, and I used to take my car there Pre COVID. The service at Hatfield used to be thee best..what I'm receiving now is beyond ****...the worse part of it is that I have lost close to R300 If not more on airtime from all the calls I have to make since they never return back to me.Johana the Receptionist will attest to this call fact.

I am defeated, I had to endure all this disservice, be subjected to public transportation in this cold weather. This is really exhausting and draining.I do not know anymore