Shocking service !!!

I am writing to formally raise a concern regarding a demo model 2024 Ford Ranger I purchased on 06/04/2025 from CMH Ford Hatfield used car floor.

Shortly after taking delivery of the vehicle, I noticed 18/05/2025 that the paint on the roof had been damaged—apparently during polishing by the dealership. Pieter the used car sales manger acknowledged the damage and committed to repairing it I took the bakkie in 21/05/2025. I specifically requested that the repair be carried out by a Ford-approved panel beater.

However, when I tracked the location of the bakkie via the tracker, I discovered that it had been taken to a non-Ford-approved panel beater. I immediately raised this concern with Pieter, and the vehicle was returned to CMH Ford Hatfield. In addition to the paint issue, I also had concerns about whether the bakkie had previously been involved in an accident, as polishing of this nature typically follows repair work.

A Ford assessor inspected the vehicle and confirmed that there were no structural issues, and that the damage was limited to the paint, caused by polishing.

Despite all this, I gave CMH Ford Hatfield and Pieter a second opportunity to repair the vehicle, once again requesting that it be sent to a Ford-approved panel beater. Unfortunately, Pieter once again sent it to a non-approved service provider. After I followed up, the vehicle was retrieved again by the dealership.

The bakkie was sent only the 3rd time to an Ford approved panelbeater called Precision and Sons. The bakkie has been there since the beginning of June 2025. It is now 1 month and 2 weeks since the day I left my bakkie at Ford to be repaired and I still don't have my bakkie. I went 30/06/2025 to go and inspect the bakkie because I was told by Ford that I can go and inspect the bakkie it is done and on my inspection I picked up scratches on the bakkie and also small little dents. I have given CMH Ford Hatfield 1 month and 2 weeks to repair my bakkie and they have failed to do so. Please think twice before you purchase a vehicle from CMH Ford Hatfield used cars.