LN
Luyanda N

1 reviews | Active since Aug 2017

21 Mar 2024, 19:56

Never again, disgusting experience.

If I could give a negative rating that would be fitting. My car spent two months in the workshop with more than 10 visits to the dealership. 4 times I was given the car on the premise the car was fixed, at all times I did not even get home before the engine light came back. The car was handled by numerous technicians, Charles, Walter, Johan, Sifiso and back to Charles again who initially replaced the fuel pump and later discovered the issue was the oil separator at my expense. The less said about the the service advisor, Joyce, the better. At some point they locked my key in the car and they tried to forcibly open the passenger door, making deep scratches and covering it with what looks like tipp-ex. Rear seat smelled fuel all over when Charles thought it would be a good idea to place the old part there. Everytime I would collect the car, something was not put back properly. Last time, the undercover engine splash guard was left in the boot. Raised the issue about the paint job damage and Christopher Marais, the service manager with enthusiasm🤮🤮 told me he would look at the cameras and that was that.

0
Replies (0)