BD
Buhle D

1 reviews | Active since Apr 2020

29 Nov 2023, 11:46

Ford does not care.

I purchased a Ford 1l 2015 ecoboost at We Buy Cars and as it was my first car, chose to take it to CMH Ford Hatfield to have it looked at. They charged me R1800 plus to have it diagnosed and I was further charged for service of which I totally was for. After receiving the car back from service, my car did not have power, smoking and an engine error popped up on my screen. I immediately took it back to Ford and was told to fork out R50k plus to sort the issue. I did exactly that only to be told that I need to replace my whole engine, I was charged R98k for that and I paid. Beginning of November, I take my car for service and get charged R5K plus for a full service. I spent two weeks with my car and on November 20th, driving back home, my car does the exact same thing (smoking, power when accelerating, engine light pop up). I immediately take it back to Ford CMH and get no feedback for 8 days as to what's happening or wrong with my car, no courtesy car, I can't take my child to school, going to work costs me R200 a day and not even a sign of accountability or empathy is being shown by Ford after I have spent so much money. I will take this up further as I am deeply affected.

0
Replies (0)