Extremely Disappointed with Service and Integrity at CMH Ford Hatfield

I recently purchased a second-hand Jeep from CMH Ford Hatfield, expecting a reliable vehicle and professional service based on Ford's reputation. Unfortunately, this experience has been nothing short of disappointing and frustrating.

Within just three months and only 1812km of use, the vehicle broke down completely. Despite assurances from the dealership that the car was in excellent condition, a mechanic’s assessment revealed that the issues—specifically with the turbo and exhaust manifold—were likely caused by internal wear that had been developing over time, long before I purchased the vehicle. This was confirmed in writing by the service center.

The dealership, however, has been unwilling to acknowledge these pre-existing issues. They insist the damage was due to "extreme activity" on my part, even though I haven’t used the car for any off-road activities. I was assured verbally by Pieter, my contact at the dealership, that they would handle any issues within the first few months. Now, not only is he refusing to honor that commitment, but he has also contradicted the service center’s findings. This inconsistency raises serious concerns about his credibility and the dealership's integrity.

Throughout this ordeal, the communication has been poor—I have had to repeatedly follow up for basic updates. It’s evident that CMH Ford Hatfield is not prioritizing customer satisfaction or accountability.

Due to this treatment, I have escalated the issue to the Motor Industry Ombudsman of South Africa (MIOSA) . I believe consumers deserve fair treatment when making such significant purchases. If you're considering doing business with CMH Ford Hatfield, I strongly advise caution.