Bad service Ford Hatfield

After weeks of fighting with the employees and management at Ford Hatfield (Eloise and christofer) I finally had my car fixed and returned to me. The car had a battery and alternator problems which were still under Ford premium warranty that expires only in 30 January 2024. I was given an invoice to pay for both at first and I refused to do so because I knew about the warranty. The service advisor "Eloise" didn't even bother to check if the warranty is still on. I had to call Ford SA for this warranty to be effected. Once I got the car back I realized that my spare wheel and wheel spanner was missing, I call and text Eloise to check what happened to them till today I have not received any feedback from her. My whole experience at Ford Hatfield has been a nightmare and if I had it my way I would return the car that has been a problem from day one. The stuff and d management are not helpful in anyway all they care about about is charging clients without even checking if the car has a warranty or not. There's no feedback or update on how far they are in fixing the car. Now I'm driving around without a spare wheel and nobody at Ford cares to give feedback on what happened to it. My advice to anyone thinking about buying a Ford product is take your money and spend it somewhere else. You will thank me later