Cloud 9! WORST BUY EVER!!!

We bought a Cloud 9 chiroflex and had complaints about this bed from the start. They have exchanged it before but same problem happens over and over again. My husband bought this bed because I have back problems and it actually just made my back hurt even more. My husband is also struggling with his back now, we had an assessor come out and they said they will replace the base of the bed because that is where it seems to be the problem (I personally think the whole bed is the problem.) The new base was suppose to be delivered end of July 2022 but it never came and now the assessor doesn't pick up his phone and head office just repeatedly say they will get back to us.

This is like the worst bed I ever had, not back friendly and will not suggest this bed for anyone!