Cloud Nine
Unclaimed Business
|1.8|4 Reviews (last 12 months)|This business does not respond to reviews
Cloud Nine
Unclaimed Business
|1.8
4 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cloud Nine Beds is drawing heavy criticism over mattress durability and warranty support. Buyers from retail partners such as Bradlows, Sleepmasters, SleepKing and Sleeper Beds report sagging, caving or squeaking beds within weeks or months of purchase, with several linking this to back and waist pain. Complaints centre on unanswered tickets, inspections that dismiss defects, restricted replacement choices and refunds not honoured. One standout exception praised KZN sales staff Nadine Pillay and Ryan for proactive updates and genuinely professional, helpful service.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSK
Sebenzile K
1 reviews | Active since Jul 2026
7 Jul 2026, 22:22
Poor workmanship
Bought a bed at Clearwater Sleepmaster and I was assisted by Israel. Few weeks after my purchase it was delivered on time. 2-3 weeks of using this bed I started to feel discomfort because the bed starting to bend in /boat curve 😔 I Lodged a complaint. Despite giving them proof , sending emails and back & fourth telephonic conversation the issue has not been resolved. Give me my bed or my money back!!!!
Helpful (0)
|Replies (1)SK
Sebenzile K
1 reviews | Active since Jul 2026
7 Jul 2026, 22:22
Poor workmanship
Bought a bed at Clearwater Sleepmaster and I was assisted by Israel. Few weeks after my purchase it was delivered on time. 2-3 weeks of using this bed I started to feel discomfort because the bed starting to bend in /boat curve 😔 I Lodged a complaint. Despite giving them proof , sending emails and back & fourth telephonic conversation the issue has not been resolved. Give me my bed or my money back!!!!
0
Replies (1)nS
ndishana S
1 reviews | Active since Jul 2014
30 Oct 2025, 09:43
I got a response fro...
I got a response from cloud nine after hello Peter intervened, just waiting for an exchange
Helpful (0)
|Replies (0)nS
ndishana S
1 reviews | Active since Jul 2014
30 Oct 2025, 09:43
I got a response fro...
I got a response from cloud nine after hello Peter intervened, just waiting for an exchange
0
Replies (0)TG
Thando G
1 reviews | Active since Jul 2020
14 Oct 2025, 09:59
Review for Cloud Nine (via Sleepmaster Rustenburg, Waterfall Mall)
On 06 August 2025, I used a surprise monetary gift from a friend to finally replace my old bed , one I’d owned for over eight years after buying it for R4,500. This time, I wanted to invest in better sleep and comfort, so I chose a Cloud Nine foam bed. I thought I was upgrading. Turns out, I was wrong. Barely two months later, on 14 October 2025, I was jolted awake by a loud pop. One of the bed’s legs had snapped. At first, I assumed maybe it hadn’t been assembled properly, but when I turned it over, I saw the leg was completely broken. It didn’t make sense, Cloud Nine was supposed to be a top-tier brand. Something in me had wanted to stick with the brands I grew up trusting, but I decided to give this one a chance. Big mistake. This morning, I went back to Sleepmaster Rustenburg (Waterfall Mall) with my receipt to report the fault. The staff weren’t even surprised. Apparently, they deal with broken legs from this brand almost every week, they’re even running out of replacements. They called the Cloud Nine rep, who didn’t seem bothered at all, which says a lot. I’m not in a position to easily spend R7,000 cash on a bed, but this was supposed to be a worthwhile investment in my rest and wellbeing. Instead, I’m left disappointed and frustrated. At this rate, it looks like I’ll be back every few months for another leg replacement. Definitely not the quality or service I expected from Cloud Nine.
Helpful (0)
|Replies (0)TG
Thando G
1 reviews | Active since Jul 2020
14 Oct 2025, 09:59
Review for Cloud Nine (via Sleepmaster Rustenburg, Waterfall Mall)
On 06 August 2025, I used a surprise monetary gift from a friend to finally replace my old bed , one I’d owned for over eight years after buying it for R4,500. This time, I wanted to invest in better sleep and comfort, so I chose a Cloud Nine foam bed. I thought I was upgrading. Turns out, I was wrong. Barely two months later, on 14 October 2025, I was jolted awake by a loud pop. One of the bed’s legs had snapped. At first, I assumed maybe it hadn’t been assembled properly, but when I turned it over, I saw the leg was completely broken. It didn’t make sense, Cloud Nine was supposed to be a top-tier brand. Something in me had wanted to stick with the brands I grew up trusting, but I decided to give this one a chance. Big mistake. This morning, I went back to Sleepmaster Rustenburg (Waterfall Mall) with my receipt to report the fault. The staff weren’t even surprised. Apparently, they deal with broken legs from this brand almost every week, they’re even running out of replacements. They called the Cloud Nine rep, who didn’t seem bothered at all, which says a lot. I’m not in a position to easily spend R7,000 cash on a bed, but this was supposed to be a worthwhile investment in my rest and wellbeing. Instead, I’m left disappointed and frustrated. At this rate, it looks like I’ll be back every few months for another leg replacement. Definitely not the quality or service I expected from Cloud Nine.
0
Replies (0)nS
ndishana S
1 reviews | Active since Jul 2014
7 Oct 2025, 17:05
I purchased a mattress in December 2023 and less than 18months it's got a bump
I purchased a mattress in December 2023 and less than 18months it's got a bump. They came and assessed, now they claim according to their standard it is fine, which I'm not happy about it.
Helpful (0)
|Replies (0)nS
ndishana S
1 reviews | Active since Jul 2014
7 Oct 2025, 17:05
I purchased a mattress in December 2023 and less than 18months it's got a bump
I purchased a mattress in December 2023 and less than 18months it's got a bump. They came and assessed, now they claim according to their standard it is fine, which I'm not happy about it.
0
Replies (0)