Very very Bad quality and service

Cloud Nine sold me a R17050 mattress in August 2018. It has a life time guarantee. My mattress is sagging badly giving me a backache. I told them in September and they sent an inspector 3 weeks later who came to do measurements of the bed, and my weight, Christian Pelser. He said they’ll give me feedback of that week, this is the fourth week with no feedback.

They must come give me the lifetime quality mattress that I bought and refund my money. To date they haven’t done anything.